In that case, the probable reason is concealing in the network settings. Suppose your ethernet connection is failed while you connect the cable with the dell dock. Provide them with that information, and they will resolve your problem. They will ask for the SERVICE TAG NUMBER to know about the product and warranty information. You can simply download it and install it accordingly. To solve this issue on the laptop, Dell has a different display driver, version 27.20.100.9510. When your Dell latitude 5420 is connected with the WD19 dock, this black screen on the monitor may occur due to an outdated display driver. Finally, click on “OK” and take a Reboot.

Select the “Selective suspend” from the menu and set it to “DISABLED.”.

Right-click on the “Realtek USB GbE Family” from the expanded menus and select “Properties.”.

Open Device manager from the windows search bar.

Blanking External Video In Kaby Lake System Processor With USB Type-C Onlyĭifferent users found that the external monitor (2nd/3rd) blanks when Dell Docking Station WD15 or DS1000 is connected with the Kaby Lake system processor through the USB Type-C. Moreover, check all the ports are connected properly and that both the BIOS and firmware are updated. Not only WD19DC or WD19DCS but also for other models if your docking station doesn’t power on/turn on, restart it. In that case, you can remove the power cord from the system and then reconnect to fix it.Īnother thing that you can do is if your device is not recognizing the USB, you may replace the USB Cable. Moreover, a loose connection with the dock is also a reason for happening so. When your charging adapter or cable turns faulty, it will not charge your laptop. Moreover, ensure your DisplayPort and HDMI ports are connected and working properly. Outdated firmware could be another reason.

Press the “Windows logo” key and “P” altogether.Īnother reason for not working the 3rd attached monitor is the connection error or wrong video resolution.

Sometimes, this issue occurs when you set your video in “Extended Mode”. Non-performance on the 3rd monitor is common with Dell D6000 Dock.

Dell docking station driver